Return and Exchange Policy

*All sales are final. No refund will be given on change of mind or event cancelation. Date can be moved/changed (subject to availability), provided that notice is given.

Strictly no changes in delivery date, items or note within 24 hours of delivery. Changes prior to this period are subject to availability. If we are unable to deliver at the new date you have requested, no refund will be provided. 

In the event where your balloon pops during transport, we cannot always make a replacement. A refund will be given if we cannot replace. 

A refund will only be provided if 1) we fail to deliver your order on the day 2) have delivered a significantly different product to what you have ordered (slight variation in color is acceptable). Refund will be given on the cost of the faulty balloon, not including delivery.

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Once we have completed balloon install at venue/event location, we will take a photo. Beyond this they are no longer our responsibility. Refund or replacement will not be given on the event where 1) your balloons pop due to the room being too hot, or if it was an outdoor area and the weather is too windy or coming in contact with sharp objects 2) your balloons were stolen by other patrons in the venue 3) your balloons have been popped accidently by other patrons or staff in the venue. 

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All of our merchandise is customized to order. We will provide a preview of the item before completing for approval. Once approved and completed, items cannot be refunded unless it is a fault of Bully Balloons.